Accreditations & Policies

As a professional high quality service we aim to meet national best practice standards in all areas.

In this section of the site we cover the areas for which we have policies and the standards that we meet.

Care Quality

Our practice is registered with the Care Quality Commission (CQC) (Our registration number is 1-294315225) which checks whether Dentists are meeting national standards.

In their inspection in 27 July 2012 we passed all of the required standards. These were:

• Standards of treating people with respect and involving them in their care
• Standards of providing care, treatment and support that meets people's needs
• Standards of caring for people safely and protecting them from harm
• Standards of staffing
• Standards of quality and suitability of management

From the CQC Inspectors report: "The people we spoke with during our visit gave positive feedback about the dental practice. They were complimentary about the service and the staff and comments received included 'brilliant service' and 'very pleased with the service'. People said that the staff were 'very good' and that they had 'no complaints' about the service provided."

You can download the inspector's full report from http://www.cqc.org.uk

Complaints
Every effort is made within the practice to ensure that patients are happy with every aspect of their treatment and our service. If for any reason you are unhappy with any aspect of the treatment or service you have received we have a complaints procedure. We take complaints very seriously and respond in a caring and sensitive manner. In addition to responding to a complaint we take the opportunity to make any improvements we can for the future. A full copy of the complaints procedure is available from the practice.

Health and Safety

Health and safety is very important to us. We take every precaution to safeguard patients and staff whilst at the practice. We follow all current guidelines related to health and safety. We comply with regulations related to COSHH, and x-rays.

Cross Infection Control
We follow recommended guidelines set by the Department of Health in how we sterilize our instruments.

Many items we use are single use and disposable. This process complies with current best practice so our patients can have peace of mind when undergoing treatment. If you have any questions or wish to view the process we would be happy to help.

Confidentiality

Patient Confidentiality
Our practice adheres to the standards for patient confidentiality as set out by the General Dental Council. You can see details of this by downloading their guide ‘Standards for the Dental Team' from http://www.gdc-uk.org

Data Protection

Our practice fully complies with the Data Protection Act 1998 and The General Data Protection Regulation 2018. We are registered with the Information Commissioner's Office (our registration number is Z1609808) which oversees the implementation of the act. Our practice data controller is Mr Rohit Mistry. To download the ICO guide to data protection please visit http://www.ico.org.uk/

Data Protection Privacy Notice For Patients

In providing your dental care and treatment, we will ask for information about you and your health. Occasionally we may receive information from other providers who have been involved in providing care. This privacy notice describes the type of personal information that we hold, why we hold it and what we do with it. 

Rohit Mistry is responsible for keeping secure the information about you that we hold. Those at the practice who have access to your information include dentists and other dental professionals involved with your care and treatment, and the reception staff responsible for the management and administration of the practice.

Our Data Protection Officer Chris Rodis ensures that the practice complies with data protection requirements to ensure that we collect, use, store and dispose of your information responsibly. You can contact our Data Protection Officer Chris Rodis by email at info@draytonhousedental.co.uk.

Information That We Hold

We can only keep and use information for specific reasons set out in law. If we want to keep and use information about your health, we can only do so in particular circumstances. Below we describe the information we hold and why, and the lawful basis for collecting it.

Contact Details

We hold personal information about you including your name, date of birth, national insurance number, NHS number, address, telephone number and email address. This information allows us to fulfil our contract with you to provide appointments. We will use the information to send you reminders and recall appointments as we have a legitimate interest to ensure your continuing care to and to make you aware of our services.

Dental Records

We hold information about your dental and general health including:

• Clinical records made by dentists and other dental professionals involved with your care and treatment
• X-rays, clinical photographs, digital scans of your mouth and teeth, and study models
• Medical and dental histories
• Treatment plans and consent
• Notes of conversations with you about your care
• Dates of your appointments
• Details of any complaints you have made and how these complaints were dealt with
• Correspondence with you and other health professionals and institutions

We collect and use this information to allow us to fulfil our contract with you to discuss treatment options and provide dental care that meets your needs. We also use this information for the legitimate interest of ensuring the quality of the treatment we provide.

Financial Information

We hold information about the fees we have charged, the amounts you have paid and some payment details. This information forms part of our contractual obligation to you to provide dental care and allows us to meet legal financial requirements. Where your dental care is provided under the terms of the NHS, we are required to complete statutory forms to allow payments to be processed. This is an NHS requirement.

How We Use Your Information

To provide you with the dental care and treatment that you need, we require up-to-date and accurate information about you.

·         We will share your information with the NHS and private dental plan provider in connection with your dental treatment.

·         We may contact you to conduct patient surveys or to find out if you are happy with the treatment you received for quality control purposes.

·         We will seek your preference for how we contact you about your dental care. Our usual methods are telephone, text, email or letter.

Sharing Information

Your information is normally used only by those working at the practice but there may be instances where we need to share it – for example, with:

• Your doctor
• The hospital or community dental services or other health professionals caring for you
• Specialist dental or medical services to which we may refer you
• NHS payment authorities
• The Department for Work and Pensions and its agencies, where you are claiming exemption or remission from NHS charges
• Dental laboratories
• Debt collection agencies
• Private dental schemes of which you are a member.

We will only disclose your information on a need-to-know basis and will limit any information that we share to the minimum necessary. We will let you know in advance if we send your medical information to another medical provider and we will give you the details of that provider at that time.

In certain circumstances or if required by law, we may need to disclose your information to a third party not connected with your health care, including HMRC or other law enforcement or government agencies.

How We Keep Your Information Safe

• We store your personal information securely on our practice computer system and in a manual filing system. Your information cannot be accessed by those who do not work at the practice; only those working at the practice have access to your information. They understand their legal responsibility to maintain confidentiality and follow practice procedures to ensure this.
• We take precautions to ensure security of the practice premises, the practice filing systems and computers.
• We use high-quality specialist dental software to record and use your personal information safely and effectively. Our computer system has a secure audit trail and we back-up information routinely. We use cloud computing facilities for storing some of your information. The practice has a rigorous agreement with our provider to ensure that we meet the obligations described in this policy and that we keep your information securely.
• We keep your records for 10 years after the date of your last visit to the Practice or until you reach the age of 25 years , whichever is the longer. At your request, we will delete non-essential information (for example some contact details) before the end of this period.

Access To Your Information And Other Rights

You have a right to access the information that we hold about you and to receive a copy. We do not usually charge you for copies of your information; if we pass on a charge, we will explain the reasons.

You Can Also Request Us To

• Correct any information that you believe is inaccurate or incomplete. If we have disclosed that information to a third party, we will let them know about the change.
• Erase some of the information we hold. For legal reasons, we may be unable to erase certain information (for example, information about your dental treatment). However, we can, if you ask us to, delete some contact details and other non-clinical information.
• Stop using your information – for example, sending you reminders for appointments or information about our service. Even if you have given us consent to send you marketing information, you may withdraw that consent at any time.
• Stop using information if you believe the information is inaccurate or you believe we are using your information illegally.
• Supply your information electronically to another dentist.

If we are relying on your consent to use your personal information for a particular purpose, you may withdraw your consent at any time and we will stop using your information for that purpose.

All requests should be made by email to our data protection officer Chris Rodis at info@draytonhousedental.co.uk.

 If You Do Not Agree

If you do not wish us to use your personal information as described, you should discuss the matter with your dentist. If you object to the way that we collect and use your information, we may not be able to continue to provide your dental care.

If you have any concerns about how we use your information and you do not feel able to discuss it with your dentist or anyone at the practice, you should contact The Information Commissioner’s Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF (0303 123 1113 or 01625 545745).