Our Patient's Charter

Same Day Appointments For Patients With Dental Emergencies

We will endeavour to make same day appointments for regular patients with dental emergencies.

Full And Accurate Information

Full and accurate information available in plain language, about the range of services offered, and the scale of charges

A Range Of Treatment Options And A Written Treatment Plan

A  range of treatment options and a written treatment plan are available to every patient on request. We believe that by making patients aware of their dental condition and outlining all the options we can enable them to make an informed decision about what is best.

A Quality Service At An Affordable Price

Drayton House patients have a right to expect a professional service from qualified and experienced staff providing an efficient and economical delivery of services within the resources available.


Wherever practicable, Drayton House's range of services will be designed in consultation with the patients views, and their suggestions for improvements will be taken into account.

Facilities for patient feedback will be provided on a regular basis.

Courtesy And Helpfulness

Drayton House patients are entitled to courteous, helpful and ethical service

Up To Date Methods, Materials And Equipment

Every year we review all aspects of our practice to ensure that we are using the most effective methods, materials and equipment to ensure we meet the highest standards. 

The Latest Cross Infection Control Measures

All materials and instruments are either sterilised or disposed of after use following current recommended guidelines.

Notification Within Fifteen  Minutes Of Any Estimated Delay

If the surgery is running late you will be notified within fifteen minutes so that you can make an informed choice about what to do next.

Regular Staff Training And Supervision

With the purpose of maximising  standards. The team has a commitment to developing skills and regularly takes part in in-house training, and off site accredited training.

Putting Things Right

If things go wrong, Drayton House has a complaints procedure and policy in place.

Please ask at reception for details.