New patients

We aim to be a dental practice you can trust. Contact Us.

Existing patients

"This practice is extremely professional and caring - that's why I have been attached to this practice for many years" 

(Name withheld. Ref: 13.10.14.02).

Find more testimonials here

 

CQC Report

"...The people we spoke with... said that the staff were 'very good'".

Download the CQC inspector's full report.

 

Accreditations & Policies

As a professional high quality service we aim to meet national best practice standards in all areas.

In this section of the site we cover the areas for which we have policies and the standards that we meet.

Confidentiality

Patient Confidentiality
Our practice adheres to the standards for patient confidentiality as set out by the General Dental Council. You can see details of this by downloading their guide ‘Standards for the Dental Team' from http://www.gdc-uk.org

Data Protection
Our practice fully complies with the Data Protection Act 1998. We are registered with the Information Commissioner's Office (our registration number is Z1609808) which oversees the implementation of the act. Our practice data controller is Mr Rohit Mistry. To download the ICO guide to data protection please visit http://www.ico.org.uk/

Care Quality

Our practice is registered with the Care Quality Commission (CQC) (Our registration number is 1-294315225) which checks whether Dentists are meeting national standards.

In their inspection in 27 July 2012 we passed all of the required standards. These were:

  • Standards of treating people with respect and involving them in their care
  • Standards of providing care, treatment and support that meets people's needs
  • Standards of caring for people safely and protecting them from harm
  • Standards of staffing
  • Standards of quality and suitability of management

From the CQC Inspectors report: "The people we spoke with during our visit gave positive feedback about the dental practice. They were complimentary about the service and the staff and comments received included 'brilliant service' and 'very pleased with the service'. People said that the staff were 'very good' and that they had 'no complaints' about the service provided."

You can download the inspector's full report from http://www.cqc.org.uk

Complaints
Every effort is made within the practice to ensure that patients are happy with every aspect of their treatment and our service. If for any reason you are unhappy with any aspect of the treatment or service you have received we have a complaints procedure. We take complaints very seriously and respond in a caring and sensitive manner. In addition to responding to a complaint we take the opportunity to make any improvements we can for the future. A full copy of the complaints procedure is available from the practice.

Health and Safety

Health and safety is very important to us. We take every precaution to safeguard patients and staff whilst at the practice. We follow all current guidelines related to health and safety. We comply with regulations related to COSHH, and x-rays.

Cross Infection Control
We follow recommended guidelines set by the Department of Health in how we sterilize our instruments.

Many items we use are single use and disposable. This process complies with current best practice so our patients can have peace of mind when undergoing treatment. If you have any questions or wish to view the process we would be happy to help.